Terms & Conditions

Flutter-shop.com is an online retailer platform conceived and managed by Dealsmart SRL, an Italian company with legal office in Via Porta San Pietro 13/15, 44121 Ferrara (FE) Italy (telephone +39 370 3600930) . It is member of the Ferrara Business Register, under the no. 020190890389, VAT number 02019890389.

Flutter-shop.com aims to offer both Third Party Seller and to the final consumer the best service and experience while shopping online. The Platform allows the suppliers and the costumers to exchange products or service independently under the conditions and terms set out in the Conditions of Sale applicable. The general conditions of sale of each Third Seller are available in our general Terms & Conditions. As platform managers, we are not responsible for products offered for sale by third-party vendors. We can't control every single product offered for sale, but we invite buyers and sellers to report any problem regarding the item offered for sale by writing an email to sales@flutter-shop.com.

The applicable Sales Conditions are those in force on the date of transmission of the order.

Duties & Taxes

The prices shown here are tax-free. Most products are subject to the payment of import duties or other duties, and other charges including value-added tax (VAT) or other taxes. If these are applicable, they will be levied and determined when the shipment is processed by the custom agency in your country. Please check your country's import policy to understand and ascertain your liability for any duties or taxes for the products you purchase.

All applicable duties and taxes aren't included in the final price of your order or transaction. If levied they are your (and not our or of the product manufacturer's or supplier's) sole and exclusive responsibility, and shall be paid by you directly to your government or to the courier company when the products are delivered.
Payment of the above-referred duties, charges and taxes are not our (or the product manufacturer's or supplier's) responsibility.
We shall not be responsible for any shipping or customs delay, it's out of our control.

Billing

With your order, the costumer will receive the invoice within the shipping documents, which will clearly report the exact amount of the expenses. The invoice does not include VAT as well as other expense (customs, taxes or duties). The invoice is received with the package and / or product ordered. If you do not receive the sales document, contact us at contact@flutter-shop.com. Each buyer is responsible for shipping and customs duties as required by law.

We'll contact you by e-mail through every stage of your order process: first when an order has been places has and after 5 days we'll notify if the order has been accepted. If yes, we'll contact back to tell you about delivery dates.

Out of Stock

Every order is subject to stock’s availability. If a product becomes unavailable we will notify to the costumer within 14 days from the order acceptance. In this case the customer will have two possibilities:

cancelling the order and receiving a complete refund or;
purchasing another product using the credit the customer has accumulated from the prior order.

Incorrect Prices

If a product is listed with an incorrect price, we will notify the error to the consumer within 14 days from the acceptance of the order. In this case the customer will have two possibilities:

cancelling the order. If the order has been already shipped or delivered we will issue a refund within 7 days;
purchasing the product at the correct price.

If only one of the products you purchased is mispriced, the costumer will receive the rest of his/her order in accordance with these Terms. Commissions are not refundable.

3 Day Return to Us

For whatever reason if you are unsatisfied with your order you can return it to us within 3 days in new condition for a refund minus the shipping charges. Spare parts products cannot be returned if already installed.

Items Damaged in Transit

If items are visibly damaged upon receiving them, we kindly ask you to support us by accepting the parcel and contacting us within 7 working days, as well as providing us with the following proofs:

Photos of the front and back sides of the packaging box.
Photo, video, screenshot of the defective item.
Photo, video, screenshot of the defect or defective area.

Our sales manager will contact you for further information.

Repair Policy in Warranty Period

The costumer is entitled to a 1 year warranty in case a product is damage or shows defects. Please provide us with pictures or videos which show clearly the product’s defect. After our approval you can send the damaged product to us in order to replace or to be refund.

After the consumer return the defective product, please contact one of our sales manager (by writing to cservice@flutter-shop.com) and provide the following information:

Tracking number.
Returning back Product list.
Fault details for each item.
Original Order number in flutter-shop for each item.
All send back parcels must choose Post office, we won't sign in the parcel if there is any duties due to express shipping.

Please keep in mind that: it's your responsibility to record and erase all info (e.g. texts, images, ringtones, contacts, etc.) from any phone or other items you return to us. Flutter-shop is not responsible for any personal info left on a phone and will not guarantee that personal info left on a phone or other items will be erased. Detailed repair policy as below chart.

The use of this website is subject to the terms and conditions of Dealsmart SRL, registered in Italy (IT).