Shipping & Handling
Destinations
All our shipping methods are traceable. The customer receives a shipping code when the order is marked as "shipped" on the "my orders" page. If you do not receive a shipping code, contact us. Flutter-shop.com is able to ship all around the world. Please note that some products are subject to custom restriction, therefore if we will not be able to ship your order, we will contact you.
Please write the address in English in order to help the courier to read and handle your order.
Temporary Notice: after receiving the DHL notice, affected by the new coronary pneumonia, it will have a certain impact on the following countries and cities:
1. Bulgaria: affected by the epidemic, some public places and address delivery will be affected, there will be delays
2. The following postal codes in Australia are temporarily suspended:
6553
6555
6561
6562
6563
6580
9844
3. Belgium currently has DHL services, but schools, universities, museums, restaurants, bars and gyms will be suspended for 3 weeks, and delivery will be delayed.
4. Moldova, shopping mall, state-owned private enterprise suspended, DHL cannot deliver. Requirement: Check the local conditions with the recipient before sending the goods
5. Spain's DHL will still send out items, but because most of the shops in the epidemic are severe, the company has closed, and DHL without the closing will still deliver.
6. Norway: Less flights, delays
7. France: Affected by the epidemic, some public places and address delivery will be affected, there will be delays
8. Italy: Milano Rho (MXPEFX) delayed
Milano Mosè Bianchi (MXPEBS) No service
Post code 26621 26841 26844 26823 26845 26861 26847 26848 26867 26827 35030 83031, 84035, 84036, 84030 Suspended.
Other direction from different couriers:
SF Express International Packet New Notice, Emergency notice, COVID-19 outbreak affected shutdown:
1. Italy stop shipping: International parcels registered in Italy will be suspended from 16:00 on March 19, 2020. The overall aging of goods in transit will be extended, and the recovery time is yet to be determined.
2. EMS (Serious): South Korea, Japan, Singapore, Thailand, and Italy are affected by the current local epidemic situation. On the one hand, aviation capacity is seriously affected, and on the other hand, local country processing is also affected. The overall time limit will be significantly extended. The time limit can no longer be estimated. The incoming goods can only be temporarily stored. The situation is very serious. Please consider the shipment carefully
3. Packet, E-mail treasure (serious): South Korea, Japan, Singapore, Thailand, Italy, Greece, Ireland, Poland, Portugal due to the current local epidemic situation, on the one hand, the aviation capacity is seriously affected, on the other hand, the local country handles It has also been affected. The overall time limit will be significantly extended. The specific time limit can no longer be estimated. The incoming goods can only be temporarily stored. The situation is very serious. Please consider the shipment carefully.
4. EMS (prudential consideration): Affected by the epidemic situation, flights to Brazil and Argentina have been further reduced, and the overall time limit has been extended. Please consider the shipment carefully.
5. Packets, E-mail treasures (careful consideration): Affected by the epidemic, flights from Ukraine, France, Spain, Israel, Germany, Romania, Delavia, Hungary, and Finland have been further reduced, and the overall time limit has been extended. Please consider shipping carefully.
6. EMS (Extended time limit): EMS routes in the United Kingdom, the United States, Israel, Sweden, Norway, and Denmark have been cut. Some of the flights affected by the epidemic have been reduced, and the overall time limit has been extended. The United States is expected to extend 7-10 days. 15 days;
7. Packet, E-mail treasure (time limit extension): The United States, Australia, Canada, and the United Kingdom have reduced some flights affected by the epidemic, and the overall time limit has been extended. Among them, Canada is expected to extend 3-5 days, and the United States and Australia are expected to extend 7-10 days. The other countries mentioned above are expected to extend for 10-15 days.
8. Charged packet and E-mail treasure: Due to the impact of the epidemic, the air transport capacity and the local country's handling impact are severe. Italy and Japan, Ireland, Poland, and Portugal are temporarily suspended from receiving international mail and international e-mail treasure products.
9. Parcels (suspended for delivery): affected by the new crown pneumonia epidemic, after research and decision by our company's delivery division, the following affected roads: Mongolia, North Korea, Mauritania, Suriname, Sri Lanka, Brunei, Venezuela, Maldives Of 8 for adjustment. From March 13th, the sending and receiving of the above-mentioned eight international packets (including online and offline) will be suspended, and the time for resumption of delivery and shipping will be notified separately as the epidemic situation develops.
Warm reminder two: local situation
1. After receiving the postal newsletter, the British Post has suspended parcel delivery services in some areas due to the extreme weather such as local rain and snow. The specific conditions are as follows: (1) From February 18, 2020, DE, HR, SY, and TF Suspended Letters in Postal Code Areas Beginning with, WR, WV
Choice of courier according to destination
Flutter shop aims to ensure the successful handling and the shipment of your order. Choose carefully your couriers according to your shipping address. In some countries you might incur in customs clearance issues (such as Brazil, South America or Russia) or in products restrictions problems. As a result your order could be stuck at the customs. For this reason keep in mind that our products can be purchase from our Hong Kong, Shenzhen warehouse as well as European ones. We suggest to contact us upon placing your order to get more information and details.
Notice for buyers from India: if you are a business and you're importing products from overseas warehouse, you must have import / export license for customs. If you are a private customer, you must provide us with a valid document (to be sent to the address cservice@flutter-shop.com reporting the order number) certifying the delivery address with the delivery note for customs. It is recommended to use Aramex / Gati couriers, the China Post service is very slow.
General notice for buyers: if you want an invoice it is necessary to specify it at the time of payment by making a specific request via email to the address cservice@flutter-shop.com indicating the order number and entering the VAT number in the appropriate field of the user's profile page. We will take care to insert double copies, one for the courier and one for you. If you have any doubts, do not hesitate to write to us before proceeding with the payment.
Shipping Costs
The shipping charges shown during checkout represent actual rates for most countries. In some cases, the shipping rates may be higher than what we have listed on this website. If so, we shall inform you of any additional charges and wait for your confirmation prior to processing your order or transaction.
Shipping Availability Date
After the payment is cleared the products will be ready within 3 to 5 business day.
Please note that any mentioned shipping or delivery date have to be considered as estimates. Orders may incur in delays for a variety of reasons, as custom clearance, that are beyond our control.
If your order is not shipped within 14 business day or your payment transaction is not received both parties can cancel, reject or terminate the customer order or transaction. In case the costumer cancels or rejects his/her order due to delays or non-delivery, he/she will receive a refund (without interests) for the transaction.
Dealsmart SRL is not be responsible or liable for any late or non-delivery (for whatever cause or reason, and whether or not within our control).
Insurance
We are not responsible for any loss or damage to your product(s) during the transportation process. Please note that, under applicable laws and/or international treaties, the liability of couriers, shipping agents and/or other relevant parties for any lost or damaged product(s) may be excluded, fixed or limited. Accordingly, for all shipments, we recommend you to select an appropriate, relevant and adequate insurance against the risk of loss and damage. Please contact us to inquire about available insurance rates for your order or transaction.
All items are carefully packed and addressed for export. Deliveries shall generally include customary one-way standard export packaging. (If, as an exception, we assume the packaging costs, then such costs shall be calculated on the basis of verifiable net costs.). However, we aren't responsible for any damaged or lost items while in transit.
All our items are carefully packed and prepared to be shipped. However, we are not responsible for any loss or damage to your product(s) during the transportation process. Please note that, under applicable laws and/or international treaties, the liability of couriers, shipping agents and/or other relevant parties for any lost or damaged product(s) may be excluded, fixed or limited. Accordingly, for all shipments, we recommend you to select an appropriate, relevant and adequate insurance against the risk of loss and damage. Please contact us to inquire about available insurance rates for your order or transaction.
The insurance agreement involves solely the contractor and the insured and it cannot exceed total value of the items invoiced.
Customer can also decide to stipulate an insurance before the order is processed. In this case, we will inform you whether is possible or not according to the selected courier.
The total amount of insurance can varied from 2% to 5% of total value of the customer order.
